Background

About Us

The Centre for University Quality Management (PPQ) is formerly known as the Quality Assurance and Accreditation Center (PUJAKA). PUJAKA was established in July 2012 to guarantee and manage quality affairs, especially the academic quality of the University. It was formed as a result of organizational structuring at UMK and placed directly under the Office of the Deputy Vice-Chancellor (Academic & International).

PUJAKA's original organizational structure consisted of a Director, Deputy Director, Assistant Registrar (N41), two Assistant Administrative Officers (N27) and Administrative Assistant (Clerical/Operations) and assisted by the Academic Quality Working Committee (JAKA).

The restructuring of PUJAKA is based on the approval of the Mesyuarat Jawatankuasa Pengurusan Universiti Bil.9/2015 (Kali Ke-145) dated 9 September 2015 regarding the approval of PUJAKA's branding to the Management and Quality Assurance Center (PPJK). The branding came into effect on 19 November 2015 through Administrative Circular No. 19/2015. PPJK has been directly accountable to the Office of the Assistant Vice Chancellor (Corporate Development & Quality Management).

PPJK was then transferred back to the Office of the Deputy Vice-Chancellor (Academic & International) through Administrative Circular No. 14/2018, Amendment of the Organizational Chart of Universiti Malaysia Kelantan (Approval of the University Management Committee Meeting No. 10/2018 (193rd Time).

Through the distribution of Administrative Circular No. 16/2019 dated 5 May 2019, the amendment to the UMK Organization Chart, PPJK has been rebranded as the University Quality Management Center (PPQ) and placed under the responsibility of the Vice Chancellor's Office (Approval of the Mesyuarat Jawatankuasa Pengurusan Universiti  (JPU) No. 7 /2019 Kali ke 203).

Chronology of PPQ Organizational Structure Changes

Center Name: Quality Assurance and Accreditation Center (PUJAKA)

  • Governance: Office of the Deputy Vice-Chancellor (Academic & International 
  • Source of authority: Administrative Circular No. 44/ 2012 dated 31 October 2012

Center Name: Quality Management and Assurance Center (PPJK)

  • Governance: Office of the Assistant Vice Chancellor (Corporate Development & Quality Management)
  • Source of authority: Administrative Circular No. 19/2015 dated 19 November 2015

Center Name: Quality Assurance Management Center (PPJK)

  • Governance: Office of the Deputy Vice-Chancellor (Academic & International)
  • Source of authority: Administrative Circular No. 14/2018 dated 30 September 2018

Center Name: University Quality Management Center (PPQ)

  • Governance: Office of the Vice-Chancellor
  • Source of authority: Administrative Circular No. 16/2019 dated 5 May 2019

In 2020, PPQ approved the addition of staff for the purpose of implementing ISO 9001:2015 at the UMK level. For this purpose, the Quality Management System Division (SPK) has been established.

About Us

Vision


Provides Leadership in Creating Strong Academic Quality Assurance and Efficient Quality Management System for Ongoing and Competitive UMK Excellence.

Mission


To Offer Effective, Quality and Prestigious Services to All Particular Particulars in Matters Affecting Academic Quality Assurance, Quality Management System and UMK Quality Branding.

Objectives


  1. Ensure 100% compliance with UMK SPK for maintaining ISO 9001 certification
  2. Ensure UMK's Internal Quality Audit is carried out according to the set schedule
  3. Ensuring the Internal Quality Audit report is issued according to the given time frame
  4. Ensure all AKD audit compliance is implemented effectively at all levels of PTj UMK
  5. Ensure customer satisfaction is met
  6. Ensure the process of new academic program development and accreditation is handled in an orderly manner
  7. Ensuring the accreditation compliance process is handled in an orderly manner
  8. Ensure the curriculum review validation process is handled in an orderly manner.